Today, CCU has 13,000 members and 22 locations throughout Indiana, New York, and North Carolina. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business. Headquartered in Columbus, Indiana, Centra Credit Union (CCU) provides a full range of personal and business financial services to meet their customers financial goals and needs. If your Centra accounts are no longer syncing correctly, you’ll need to contact the bank, credit union, or company that owns the service you’re linking your accounts to. Today I’m happy to share that we celebrated our grand opening in June, and I’d like to thank the mayor, town council, One Southern Indiana, and the entire Charlestown community for their support. However, you might have already linked your Centra accounts to another financial institution’s app, investment or budgeting apps, or person-to-person payment apps. BBB Business Profiles are subject to change at any time. Dear Members, In my last letter, I shared that our Charlestown location had opened at the end of April. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Note: Hours of Operation are 8AM-6PM Monday thru Friday and Saturday 8:00AM to 2:00PM.BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Ability to multi-task by operating multiple monitors and software systems at the same time.Must be able to learn and use a variety of software applications such as Microsoft Office, Centra’s core processing system (DNA) with accurate keyboarding skills.Must be able to actively problem solve and have account analysis skill. Cohen & Malad, LLP filed a class action lawsuit against Centra Credit Union for allegedly charging improper overdraft fees to its checking account.Must be able to handle high volume transactions in a fast-paced environment.Must have interpersonal skills and superior communication with the ability to speak clearly and succinctly while conveying a positive tone.The position requires skills, education/ training and experience in the following areas:.Performs maintenance functions, and higher level technical troubleshooting for all types of products and services.Practices issue resolution from basic to complex.Responsible for providing first contact resolution and service recovery through cognitive thinking and actively listening to the needs of the member.Responsible for meeting and serving the financial needs of members through promoting products and services. Responsible for positive member experience delivery through service performance that occurs primarily through interaction with members over the phone using various desktop applications and best practices. Are you seeking a career focused on “People Helping People”? Centra is the perfect place for you with a comprehensive benefits package and career growth opportunities, we are focused on Team Member growth & longevity.Ĭentra Credit Union has an exciting opportunity as a Full Time Contact Center Service Agent I.ĮSSENTIAL DUTIES AND RESPONSIBILITIES include the following.
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